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Houston Superbikes Logo

Houston Superbikes
6400 Acme Rd
713-222-2332
713-774-3100
Monday: Closed
Tues-Fri 9am-7pm (CST)
Sat: 10am-6pm
Sunday: Closed

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Privacy

Q: Termination of Use

Houston Superbikes may, in its sole discretion, terminate your account or your use of the Houston Superbikes web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Houston Superbikes reserves the right to change, suspend or discontinue all or any aspects of the Houston Superbikes site at any time without prior notice.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Houston Superbikes to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Houston Superbikes offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Houston Superbikes takes great pride in having you as a customer and we will ensure your privacy as a customer. Houston Superbikes does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Houston Superbikes seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Houston Superbikes reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Houston Superbikes, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@houstonsuperbikes.com.

We are confident that your visit to Houston Superbikes is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 713-222-2332.


Shipping

Q: Tracking Numbers

When your order ships you will receive an email confirmation with the tracking number. The level of tracking varies per carrier and shipping service. Please understand that we have no control over this. If you require detailed tracking we suggest using FedEx as USPS often has infrequent updates and some services offer no tracking at all.

Q: Shipping Method

We use a range of available services from the following carriers: USPS, FedEx and DHL. If you require a specific shipping carrier or service we will be happy to accommodate. We typically ship from our warehouse located in Houston, Texas, but we will direct ship from our supplier's warehouses around the US if it will allow us to deliver your faster. Our online department is open for business Tuesday thru Friday. We do not ship on Saturday, Sunday, or Monday.

Q: International Shipping

All international orders ship from our warehouse and may require additional processing time. Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices. Tires, hazardous, and some oversize items cannot be shipped internationally. Oversize items are handled on a case-by-case basis and are dependent on the item and the destination.

Q: Free Shipping

We offer free domestic shipping on orders over $249 on most items (some restrictions apply).

Q: Exclusions From Free Shipping

The following items typically do not qualify for free. We've attempted to identify these items in our catalog so they will automatically be excluded, but we reserve the right to adjust shipping manually after the order has been placed for oversize items that were unidentified. If your order contains items that both do and do not qualify for free or discounted shipping we will only charge shipping for the items that do not qualify. Qualified items still ship free.

• Motorcycle stands

• Tires

• Wheels

• Frames

• Bodywork


Returns

Q: Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance. Please note, warranty processing may take up to 6-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Q: Return / Exchange Details

- Returns and exchanges must be requested within 14 days of receipt at shipping address listed on the order.

- Items must be in as-delivered condition with absolutely no signs of wear or installation.

- Items must be in the original packaging with all contents still attached and included.

- Returns will not be accepted on electronic items, tools and chemicals.

- Items will be inspected and approved or rejected within 2 business days of receipt.

- Refunds may take 2-10 days to be applied depending on your credit card company.

- Items cannot be returned to our physical store without prior permission.

Q: Restocking Fees

Exchanges have no restocking fees. Refunds will incur a 15% restocking fee.

Q: Exchanges

Exchanges may also be requested via Email. After receiving and approving your return we will ship your replacement item(s). Replacement item(s) can ship prior to receiving your return, but this will require a hold for the full amount of your replacement item(s) to be placed on your credit card. The hold will be released once we receive and approve your return.

Q: Defects

Each manufacturer has its own warranty policy. Houston Superbikes will assist customers with their warranty; however Houston Superbikes does not provide any direct warranty on any item sold.

Q: Damaged Goods

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS or FedEx). We will assist our customers in these claims. This process can take several weeks or more to complete so please be patient.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


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