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Houston Superbikes Logo

Houston Superbikes
6400 Acme Rd
713-222-2332
713-774-3100
Monday: Closed
Tues-Fri 9am-7pm (CST)
Sat: 10am-6pm
Sunday: Closed

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Returns

  1. Warranty Returns
  2. Return / Exchange Details
  3. Restocking Fees
  4. Exchanges
  5. Defects
  6. Damaged Goods
  7. Return Shipping Costs
  8. Outgoing Shipping Costs

Q: Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance. Please note, warranty processing may take up to 6-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Q: Return / Exchange Details

- Returns and exchanges must be requested within 14 days of receipt at shipping address listed on the order.

- Items must be in as-delivered condition with absolutely no signs of wear or installation.

- Items must be in the original packaging with all contents still attached and included.

- Returns will not be accepted on electronic items, tools and chemicals.

- Items will be inspected and approved or rejected within 2 business days of receipt.

- Refunds may take 2-10 days to be applied depending on your credit card company.

- Items cannot be returned to our physical store without prior permission.

Q: Restocking Fees

Exchanges have no restocking fees. Refunds will incur a 15% restocking fee.

Q: Exchanges

Exchanges may also be requested via Email. After receiving and approving your return we will ship your replacement item(s). Replacement item(s) can ship prior to receiving your return, but this will require a hold for the full amount of your replacement item(s) to be placed on your credit card. The hold will be released once we receive and approve your return.

Q: Defects

Each manufacturer has its own warranty policy. Houston Superbikes will assist customers with their warranty; however Houston Superbikes does not provide any direct warranty on any item sold.

Q: Damaged Goods

Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS or FedEx). We will assist our customers in these claims. This process can take several weeks or more to complete so please be patient.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


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